Universal Timely and Transparent handling of Applications and Responses (to Applications) has been designed and developed as an online solution. With the aim of facilitating an enabling environment for enforcing ‘Right to Response’ in the government functioning. It will empower the citizens as they will get a right to seek response from the offices in a timely and transparent manner. UTTARA will facilitate receiving of the application for response and then its response by the designated office within a time-bound manner. It will allow the identification of the offices that are not responding to the applications of the residents. Uttara records all letters (applications, complaints, grievances, suggestions, instructions etc.) coming to any office.
System helpful to Citizen
• Can register their applications (WE ARE BEING HEARD; ADMINISTRATION IS LISTENING)
• No need to visit office.
• Save Money and Time.
• Can easily know application status
• Hassle free
• 24X7 access
• Transparent process
• SMS notification at all key stages
System helpful to Administrators/Officers
• Birds eye real time view of the Office/Department
• Direct control on request/ application / representation
• Helps in work load distribution
• Easy application/record tracking
• Direct impact on performance
• Reduce unnecessary interference
• 24X7 easy access
• Easily trace the movement of any request/ application / representation
UTTARA - Web enabled application helpful in G2C
Governance & Administration