A mobile app has been developed for CGHS beneficiaries to submit their feedback on defined CGHS Services. QR codes will be displayed in the Wellness Centres and CGHS beneficiaries, using mobile app, may scan the QR code and submit their feedback on the defined CGHS services.
CGHS beneficiaries can submit their feedback on the following CGHS services:
1. Registration of beneficiary
2. Consultation with Medical Officer/Specialist
3. Dispensing of Medicines
4. Dressing Room services
5. Cleanliness of Wellness Centre
6. Punctuality of Staff
7. Behaviour of Staff
A beneficiary can provide the rating between 1 to 5 and have provision to enter the feedback on ratings less than or equal to 3
These ratings on various CGHS services will be monitored by CGHS officials to improve the services only.
Note: This facility can be availed by only those CGHS beneficiaries whose mobile number is registered in the CGHS database